Fan Services: There are five Guest Relations Booths at the park. They are located directly behind home plate on the Main, Club and Upper Levels and outside Gates 4 and 5. Banana Ball staffed locations Coming Soon!

First Aid: First Aid booths are located on the 100 Level behind Homeplate and on the ground level behind Homeplate. Please contact any staff member for first aid assistance.

Cashless Policy: Please note Rate Field is cashless. ATMs are located behind home plate and in centerfield on the 100 Level; behind home plate and near section 540 on the Upper Level; outside Gate 4; in the service tunnel outside of the Leinenkugel’s Craft Lodge; and outside of ChiSox Bar & Grill.

Smoking: The use of tobacco products including smokeless tobacco and e-cigarettes is prohibited in the ballpark and the ramps. Violators are subject to ejection and fines imposed under Chicago Municipal Code Chapter 7-32 and Illinois Compiled Statutes 410 ilcs 82. Guests failing to comply with this policy will be asked to surrender his or her ticket and to exit the ballpark.

Strollers: Guests are permitted to bring strollers into Rate Field after they have been searched at the gates. Smaller umbrella-style strollers may be folded to fit underneath the seats. Strollers may not be placed in wheelchair accessible seating locations. If you have a stroller too large to fit at your seat, you may check it at any Guest Relations Booth.

Sunscreen: Aerosol can sunscreen is not permitted inside the ballpark. Sunscreen sticks or lotion is permitted as long as it is small enough to fit in small clutch purses (under 9″x5″ in size). Fans can also purchase sunscreen at the Grab N’ Go stands.

 For a Full A-Z guide for Rate Field, please click here! 

Food: The ballpark will have your usual ballpark goodies like hot dogs and cheeseburgers available for purchase on site. Bring your appetite – treat yourself. 

Beverages: There will be a delightful selection of alcoholic beverages available for purchase on site, if that is your thing.

Outside Food and Beverage: Guests are permitted to bring food into the park in a clear food storage bag no larger than 1 gallon, and a factory-sealed plastic bottle of pure water no larger than one liter in size.

Elevators: Guests with disabilities and one companion should be directed to the elevators located at Gate 5. Guests holding tickets for the CIBC Fanbox, Diamond Suites, Terrace Suites, or the Rate Club may use the elevators, located outside Gate 4, to access the Suite Levels (200 & 400), the 100 Level and the Ground Level. Huntington Bank Stadium Club members and guest with disabilities may use the Stadium Club elevators to access the 100 level, Club from the Ground Level, near the Gate 2 entrance, and from the 100 Level near section 110. Elevators should NOT be used in the case of an emergency.

Accessible Seating: Accessible seating is fulfilled on a first come, first-served basis. The get in touch with our team, please fill out this Contact Form. 

ADA Parking and Drop-Off Areas: Lot B at Gate 5 of the ballpark is designated for card displaying state-issued disability placards or license plates. In addition, any guests in need of assistance will be allowed by ballpark personnel to be dropped off and/or picked up in Lot B. Fans will have access to Lot B and Gate 5 (located north of the ballpark, across 35th Street) via 33rd Street.

Restrooms: Men’s and women’s washrooms are located on all levels throughout the ballpark. Changing tables are available in all men’s and women’s washrooms. A family restroom/gender neutral washroom is located in section 106. The key can be obtained from the Guest Service Representative in the section.

Sensory Rooms: Rate Field has a modern LED field light system that features a sequence of flashing lights that may affect guests who are susceptible to photosensitive epilepsy or other photo sensitivities.
There are two sensory rooms located in the ballpark. A Sensory Room in Suite 460 and a sensory pod in section 530. To access one of the sensory locations, please contact any Guest Service Representative, Security Guard, or go directly to the Guest Relations Booth located behind home on your level.

Service Animals: No pets or animals of any kind are allowed in the park, with the exception of trained service animals. 

Mothers Rooms: Mothers needing a private room to nurse should be directed to any guest relations booth to gain access to the nursing room located in section 352. The room is equipped for both nursing and pumping. A changing table is also available in the room.

Wheelchair Services: Escorts with a a limited number of wheelchairs are available at Gates 3 and 5 and the Guest Relations Booths on a first-come, first-served basis. The White Sox provide all guests with access to wheelchairs and escorts for transportation to and from the gates to your seating area. Due to their limited number, wheelchairs cannot be signed out for the entire game.

Banana Ball Merchandise Tents are located both outside and inside the ballpark. Merchandise will be available exclusively for the two teams playing in your city.

Our Banana Ball Merchandise Tents are CASHLESS.

Want to show up to your game in style? Come visit us and shop for merchandise during one of our early merchandise offerings, times coming soon!

Lot F Parking lot will be open for fans want to come shop early merch on Thursday. 

Lot G Parking lot will be open at 11 AM on both Friday and Saturday should fans want to come by at 11 AM for early merch.

Check out the Plaza Map, coming soon, for more information on Merchandise Locations. 

Join us once gates open in the K Club Exclusive Zone from 4:30pm-6:30pm each night in Chicago. Access to the K Club zone is located inside the ball park at the White Sox Kid Zone located in Left Field of Rate Field.

Have your K Club badge out and visible for quick access to the area. If you forgot your badge, we will be able to verify your K Club status by looking at your tickets.

The following will be available:

• Baseball activities hosted by the White Sox staff (participants in the Kids Zone must wear athletic shoes. Flip-flops, “Crocs” or other types of sandals will not be permitted)
• Create your own DIY Bananas or Firefighters poster
  
• Friendship Bracelet making

 *Food & Beverage and restrooms are not available in the K Club Exclusive Zone, but you can leave the space and go to the Main concourse for those ammenitites.*

Note: This area is not available pre-game and only accessible once gates open at 4:30pm.

Not a part of the K Club this season? Click here to add your name to the 2026 Interest List to join next season!

What It Is: The VIB Meet and Greet Experience is a special ticket type that includes a Meet and Greet with Banana Ball players, cast, and characters. The Meet and Greet takes place on the field (weather permitting*) before the game. It also includes some fun swag items like a VIB Lanyard and Team Posters to get signed.

Start Times:

Friday, August 15: 3:30pm – Meet and Greet start time

Saturday, August 16: 3:30pm – Meet and Greet start time

Check In: On game day, you will need to check in for the VIB Meet and Greet Experience. We recommend you are checked-in at least 30 minutes before your start time. 

*If weather does not permit for the on field experience, we will relocate to a safe and dry area!

Your favorite Banana Ball players and cast members will be serving up coffee, donuts, and dance moves at a local Dunkin’. If you’re in the area and want to have a little extra Banana Ball fun, come on through to Dunkin’.

Join us on Saturday, August 16th from 9am – 11am at 3206 W 111th St., Chicago IL 60655.

We never want to talk about the “4 letter word that starts with an R”, but sometimes it’s wise to. 

“It’s raining where I am coming from – Is the game still on?” – the answer is YES! Keep in mind, the ballpark is in a big and beautiful area. While it may be raining where you are coming from, there is probably sunshine and butterflies in Bananaland.

Even if it’s wet – We always closely monitor the weather, and do everything humanly (and Bananaly) possible in order to play games as they are scheduled. 

9 times out of 10, we’re playing ball once the weather clears. 10 times out of 10, we STILL put on a heck of a show! 

Best thing you can do is plan to be at the ballpark ready to rock, as we anticipate everything to start on time! Should things change, we will communicate via email as well as post on our social media accounts!