Fan Services: There is a central hub for all Guest Services in the ballpark located on the main concourse behind home plate. Guests can refer to this booth for assistance with general questions, security or medical situations, guest concerns, lost and found, etc.

First Aid Locations : Emergency medical technicians are provided by ProAction and are located on the concourse level, first base side, next to the restrooms. If first aid is required, contact any first aid attendant, police officer, or a member of the Southwest Univeristy Park Staff. Do not try to move an injured guest or administer any treatment.

Nursing Rooms: Should a mother prefer a private space, accessible nursing areas include Nursing Stations, all public restrooms, and family restrooms (Field Level behind the Fiesta Patio, Concourse Level behind Section 115, and Club Level behind Section 214). There is a designated nursing room in Section 213-214 which includes a changing table, cushioned chair, and hand washing station.

Strollers: Strollers are permitted in the ballpark. Fold-up strollers and fold-up wagons should be stored under the reserved seat. These may not obstruct stairs or walkways inside the stadium.

Sensory Bags: The Guest Services Center located behind home plate & Section 112 has sensory inclusive kits available for check out for free. Items will be distributed after the parent/guardian/guest leaves a valid ID. Each item checked out must be returned at the end of the game at the same location.

Cashless Policy: Southwest University Park is a cashless facility. VISA, MasterCard, American Express and Discover are accepted for purchases as well as Apple Pay and Google Pay. For cash transactions, please visit the Advance Ticket Windo behind Section 112 to exchange cash for a voucher.

Smoking/Vaping Policy: Smoking, including e-cigarettes, and tobacco are strictly prohibited in the ballpark.

Banana Ball Merchandise will be available in the Plaza and in the Stadium. Merchandise will be available exclusively for the two teams playing in your city.

Our Banana Ball Merchandise Tents are CASHLESS.

Want to show up to your game in style? Check out our online store by clicking here!

Food: The stadium will have your usual goodies like hot dogs, pizza, and chicken tenders available for purchase on site.

Beverages: There will be a delightful selection of alcoholic beverages available for purchase on site, if that is your thing.

Outside Food & Drink: No bottles (glass or otherwise), cans, food, beverages or containers may be brought into the ballpark, with the exception of items necessary for health reasons and one (1) sealed non-glass water bottle or cup per guest.

Accessible Parking: Please refer to the “Parking” section above!

Accessible Seating: Wheelchair and companion seating is offered on every level and specific sections of the ballpark

Service Animals: Trained service animals as defined under Titles II and III of the American with Disabilities Act are permitted at Southwest University Park.  Service animals must be under the effective control of the handler at all times and all vaccinations for rabies and other common diseases must be up to date. 

Elevators: ADA guests who require the use of an elevator have access to the public elevator, which can be accessed on the concourse level, behind home plate, next to the Durango Gates. Guests must have ticket or credential access to other levels in order to reach certain areas.

ADA Designated Dropoff / Pickup: Drop off location for ADA guests is at Durango St. & West Franklin Ave

Accessible Services: There will be wheelchairs available each game and match for transportation to/from their seat. Contact the Guest Services Center, who will place the request with ProAction, our First Aid responders.

K Club Members, keep your eyes peeled for more information arriving closer to the event!

Not a part of the K Club this season? Click here to add your name to the 2027 Interest List for information about joining in the 2027 season!

What It Is: The VIP Meet and Greet Experience is a special ticket type that includes a Meet and Greet with Banana Ball players, cast, and characters. The Meet and Greet takes place on the field (weather permitting*) before the game. It also includes some fun swag items!

Start Times:

Friday, May 15th: TBD

Saturday, May 16th: TBD

Check In: On game day, you will need to check in for the VIP Meet and Greet Experience. We recommend you are checked-in at least 15 minutes before your start time.

*If weather does not permit for the on field experience, we will relocate to a safe and dry area!

All types of lawn chairs are prohibited at Southwest University Park. Blankets and towels work best for sitting on the general admission outfield lawn and will not obstruct the view of those sitting near you.

“It’s raining where I am coming from – Is the game still on?” – the answer is YES! Keep in mind, the ballpark is in a big and beautiful area. While it may be raining where you are coming from, there is probably sunshine and butterflies in Bananaland.

Even if it’s wet – We always closely monitor the weather, and do everything humanly (and Bananaly) possible in order to play games as they are scheduled.

9 times out of 10, we’re playing ball once the weather clears. 10 times out of 10, we STILL put on a heck of a show!

Best thing you can do is plan to be at the ballpark ready to rock, as we anticipate everything to start on time! Should things change, we will communicate via email as well as post on our social media accounts!