Fan Services: Fan Services is located on the Concourse Level near the Home Plate building.

First Aid: If you are in need of medical assistance, please contact the nearest RoughRiders employee, or you can find assistance at the First Aid Office located next to the Ticket Office behind Home Plate.

Lost & Found: During the game any found items will be taken to Guest Services. To claim a lost article, visit Guest Services or call the RoughRiders at 972-334-1900.

Cashless Facility: There is one InTouch Credit Union cash ATM machine. One is located in the Home Plate building next to the Riders Field Ticket Office. The ballpark is cashless with few exceptions.

Smoking & Vaping Policy: Smoking (including e-cigarettes and vaping) is not allowed in Riders Field under City of Frisco Ordinances 00-12-12 and 06-11-118, and is punishable by a $2000 fine.

Banana Ball Merchandise Tents are located both outside and inside the ballpark. Merchandise will be available exclusively for the two teams playing in your city.

Our Banana Ball Merchandise Tents are CASHLESS.

Check out the Plaza Map (Coming Soon) for merchandise tent locations!

Riders Field offers a wide variety of food and beverage options. Check out their full menu HERE.

Fans are not permitted to enter Riders Field with outside food or beverage of any kind. Containers such as picnic baskets, coolers or ice chests are not permitted. You are allowed to bring bottled water if the label is removed. Riders Field security reserves the right to inspect any package or container coming into the ballpark.

Riders Field is a primarily cashless facility. All concession stands and bars accept credit/debit cards only. 

Elevators: There are two elevators located next to the home plate gate. The elevators allow access to the Executive Suites and press levels. In addition, there is an ADA elevator for Founder’s Membership seat access.

Accessible Seating Relocations are subject to availability and can be requested by filling out this form.

Stay tuned for more information!

Not a part of the K Club this season? Click here to add your name to the 2026 Interest List to join next season!

What It Is: The VIP Meet and Greet Experience is a special ticket type that includes a Meet and Greet with Banana Ball players, cast, and characters. The Meet and Greet takes place on the field (weather permitting*) before the game. It also includes some fun swag items like a VIP Lanyard and Team Posters to get signed.

Start Times:

Friday, September 5th: 4:45pm – Meet and Greet start time

Saturday, September 6th: 4:45pm – Meet and Greet start time

Check In: On game day, you will need to check in for the VIP Meet and Greet Experience. We recommend you are checked-in at least 15 minutes before your start time.

*If weather does not permit for the on field experience, we will relocate to a safe and dry area!

The Lawn is the grass area beyond the outfield fences. General Admission seating is available in this area for all games. Blankets and back supports are welcome – lawn chairs or inflatable chairs are not permitted.

We never want to talk about the “4 letter word that starts with an R”, but sometimes it’s wise to.

“It’s raining where I am coming from – Is the game still on?” – the answer is YES! Keep in mind, the ballpark is in a big and beautiful area. While it may be raining where you are coming from, there is probably sunshine and butterflies in Bananaland.

Even if it’s wet – We always closely monitor the weather, and do everything humanly (and Bananaly) possible in order to play games as they are scheduled.

9 times out of 10, we’re playing ball once the weather clears. 10 times out of 10, we STILL put on a heck of a show!

Best thing you can do is plan to be at the ballpark ready to rock, as we anticipate everything to start on time! Should things change, we will communicate via email as well as post on our social media accounts!