Fan Services: There are three Guest Services Centers at T-Mobile Park: the Main Level at Section 128, the View Level at Section 329 and in The ’Pen, adjacent to our Center Field Gates. Guest Experience Hosts can assist with a wide variety of services including: help with questions, finding lost items, and stroller/wheelchair storage. The Savannah Bananas Ticket Experience Team will be located in primary guest services booths to assist with all seating needs. Please note, relocations are never guaranteed and no upgrades are available.  

Lost & Found: If fans misplace an item or become separated from their party, please proceed to a Guest Service Center. After a game, fans can call (206) 346-4000 for assistance on lost items. Items will be kept for 14 days before being donated to charity or destroyed. 

Storage: Stroller, wheelchairs and other mobility products may be stored at the Guest Service Centers at SEC 128 or 329. A Guest Experience Host can provide a claim-check ticket and store these items during events. The Mariners do not offer storage and do not check coats or personal items. The Mariners have no liability for any lost or stolen items. 

First Aid: First Aid Stations, presented by Virginia Mason Franciscan Health, are located at Sections 128 and 329, and are staffed by Seattle Fire Department Medics. If fans need immediate assistance, please notify any T-Mobile Park Team Member or visit the nearest First Aid Station. Minors (under the age of 18) should be accompanied by an adult in order to receive treatment. 

Cash to Card Kiosks: The Seattle Mariners and T-Mobile Park are cashless! The Mariners Garage and all retail and food and beverage purchases can be made with debit or credit cards or mobile payment services such as Google Pay and Apple Pay. Five kiosks are located around the ballpark to convert cash to pre-paid debit cards. Debit cards never expire and can be used at any business that accepts credit or debit cards, including those outside T-Mobile Park. For fan convenience, five Cash to Card kiosks are located near the following sections: Section 128, 226, 329, The ‘Pen, and our Team Store. 

Sensory Rooms and Sensory Bags: For fans with sensory needs, our sensory room is located on our Main Level near Section 128 and is dedicated to fans who may feel overstimulated or overwhelmed at our events. Children using the room must be accompanied by an adult. Complimentary sensory bags containing fidget tools and noise-cancelling headphones are also available for checkout at our Guest Services Section 128 location. 

Baby Changing Areas: As a convenience to our fans with small children, baby changing tables are located in most restrooms throughout T-Mobile Park. 

Breastfeeding & Nursing Lounge: In accordance with Washington State Law, nursing parents attending events at T-Mobile Park are welcome to breastfeed their babies in all safe public areas in the time, manner and place of their choosing, including their seats, on the concourse, and in any other public area at T-Mobile Park. As a convenience to nursing parents seeking additional privacy, a Nursing Lounge is available at Section 128; occupancy is limited to two fans at a time (excluding the nursing baby). Additional spaces may be provided if needed. 

Smoking Policy: In compliance with the Washington Clean Air Act, T-Mobile Park is a no-smoking venue (including marijuana, chewing tobacco and electronic cigarettes). Smoking is not permitted in any location inside the ballpark or within 25 feet of all entrances, windows and ventilation intakes. 

Banana Ball Merchandise Tents are located both outside and inside the ballpark. Merchandise will be available exclusively for the two teams playing in your city – the Savannah Bananas and the Firefighters. 

Our Banana Ball Merchandise Tents are CASHLESS.

Check out the Plaza Map, coming soon, for more information on Merchandise Locations. 

Concession Stands: Options include ballpark favorites like hot dogs and pizza as well as limited selections at Ivar’s and The Natural, which features gluten-friendly, vegetarian, vegan and plant-based menu items. Beverage options include coffee, soda, water, beer, wine and other alcoholic drinks. All concession stands are cashless. 

For a full concessions list, please use this link. 

Accessible Seating: Wheelchair spaces, accessible seats, and companion seating are located around the ballpark. Please fill out this form to request accessible seating. This for is for requests only and cannot be guaranteed.

Accessible Parking: Parking spaces at the Mariners Garage for fans with disabilities are available on a limited day-of-game basis. Only vehicles with state-issued disabled parking plates or permits are allowed in these areas.

Drop-Off/Pick Up Areas: Vehicles displaying state-issued disabled parking permits will be allowed to drop off and pick up passengers in designated areas around the ballpark. No waiting will be permitted. This location will vary due to anticipated road construction projects throughout the season. Please contact the Mariners at (206) 346-4001 for the most up-to-date information and drop off areas.

Assistive Listening Devices: Assistive listening devices that transmit ballpark audio are available for fans with hearing or visual impairments for complimentary use during games. Please stop by the Main Guest Service Center at Section 128 to pick up the devices or for more information.

Captioning: Captioning inside the ballpark is displayed on the ribbon boards in Right Center Field.

Electrical Outlets: Electrical Outlets are available for charging electrical scooters and wheelchairs on all levels of the ballpark. For specific outlet locations Guests should speak with any T-Mobile Park Team Member.

Elevators & Escalators: Elevators and escalators are located in the following locations for your convenience:

Elevators:

• Servicing All Levels: Home Plate Gate, Left Field Gate, near Section 105
• Servicing Street, Main and Center Field Bleachers only: Near Section 191

Escalators

• Home Plate Gate: Access between Street Level and Main Level
• Left Field Gate: Access between Street Level and Main Level
• Section 143: Access between Club and Suite Levels and Main and View Level
• Section 125: Access between Main and View Level

Ramps: Ramps are located at SEC 114 (Right Field) and SEC 143 (Left Field) to access all levels of the ballpark. Portions of the Right Field ramp have slopes that exceed standards and may prove difficult to use for persons with mobility disabilities. Elevators are available throughout T-Mobile Park to access all levels of the ballpark.

Restrooms: All restrooms are ADA accessible and most feature baby changing areas.

Service Animals: Service animals or service animals-in-training for a fan with disabilities are welcome at T-Mobile Park. Companion tickets for service animals can be requested through the Ticket Office. T-Mobile Park Team Members are available to direct fans in need of a service animal relief area to the nearest convenient area outside the ballpark.

Wheelchair Escorts: Wheelchair escorts are available on a first-come, first-serve basis to assist fans to and from the entry gates or the Parking Garage. Wheelchair escorts are not available to locations off property. To request an escort, please reach out to an Event Staff Team Member. Wait times may vary based on call volume or Guest location.

The Mariners do not offer wheelchair lending or wheelchair rentals.

Wheelchair Storage: Wheelchair storage is available at the Guest Service Centers at SEC 128 or 329. Guest Experience Hosts will provide claim tickets. The Mariners have no liability for any lost or stolen items. T-Mobile Park does not check coats or personal items such as backpacks or purses.

K Club members, we invite you to join us in the K Club Exclusive Zone in the ‘Pen via Centerfield Gate from 2:00pm – 4:30pm on Friday and Saturday.

You’re welcome to get your ticket unscanned from the K Club area to go out into the plaza, but we’ll be stopping re-entry at 4:00pm so you won’t be able to leave to go out into the plaza at that time. You’ll still be able to be scanned into the K Club area at 4:00pm, but you won’t be able to exit.

Within the K Club Exclusive Zone will be:

• Poster and bracelet making
• Food and beverages for purchase
• Banana merchandise for purchase
• Select player appearances from 2:00pm-3:00pm (as well as within the main plaza)
• Restrooms

Please note, VIB ticket holders will be checking into their experience within this area as well.

Just a reminder, re-entry will stop at 4:00pm and there will be no exiting the K Club Exclusive Zone.

What It Is: The VIB Meet and Greet Experience is a special ticket type that includes a Meet and Greet with Banana Ball players, cast, and characters. The Meet and Greet takes place on the field (weather permitting*) before the game. It also includes some fun swag items like a VIB Lanyard and Team Posters to get signed.

Start Times:

Friday, September 19th: 3:15pm – Meet and Greet start time

Saturday, September 20th: 3:15pm – Meet and Greet start time

Check In: On game day, you will need to check in for the VIB Meet and Greet Experience. We recommend you are checked-in at least 30 minutes before your start time. Check the plaza map for your check-in location. 

*If weather does not permit for the on field experience, we will relocate to a safe and dry area!

If you are looking for a place to stay, the best things to do, or where to grab a bite to eat and drink while in Seattle, check out this link!

We never want to talk about the “4 letter word that starts with an R”, but sometimes it’s wise to. 

“It’s raining where I am coming from – Is the game still on?” – the answer is YES! Keep in mind, the ballpark is in a big and beautiful area. While it may be raining where you are coming from, there is probably sunshine and butterflies in Bananaland.

Even if it’s wet – We always closely monitor the weather, and do everything humanly (and Bananaly) possible in order to play games as they are scheduled. 

9 times out of 10, we’re playing ball once the weather clears. 10 times out of 10, we STILL put on a heck of a show! 

Best thing you can do is plan to be at the ballpark ready to rock, as we anticipate everything to start on time! Should things change, we will communicate via email as well as post on our social media accounts!