Guest Services: Guests may obtain information, receive assistance with problems during their visit, and retrieve any lost items during the event. There are four Guest Services locations in the ballpark. 

• Lower Concourse at Section 3 

• Main Concourse behind Section 101 

• Bailey & Galyen Suite Level near the Comerica Northeast Entry 

• Upper Concourse at Sections 228 

Lost and Found: All items lost at Globe Life Field will be turned into the designated Guest Services locations. To report or claim a lost item during or after an event, visit the Texas Rangers Lost and Found web page. The Rangers keep lost items for 30 days, except credit cards, which are kept for 15 days. Items not claimed after the respective timelines will be donated and disposed of. If guests are looking to retrieve lost items at Globe Life Field on a non-game day, they must coordinate item pick up. Items may only be picked up during Texas Rangers business hours of 10 a.m. to 4 p.m., Monday – Friday. Shipping arrangements can be made for guests unable to visit Globe Life Field to retrieve lost items. Please visit Texas Rangers Lost and Found to schedule a pickup time or to make shipping arrangements. For additional assistance or questions about your claim, please call 817-533-1715. 

First Aid: You can find two First Aid locations in Globe Life Field: 

• Section 101 on the Main Concourse across from Guest Services 

• Section 203 on Upper Concourse 

Cashless Venue/Reverse ATMs: Globe Life Field is a cashless venue. Guests may convert their cash to a card at Reverse ATMs at the following locations: 

• Main Concourse – Sections 113, 123, 136 

• Upper Concourse – Sections 227 

Please note that funds cannot be added to an existing card, and cash cannot be returned if a card is not used. 

Cell Phone Charging: There are four ChargeFuze stations throughout Globe Life Field where guests can rent a portable charging device for their phones. 

• Lower Concourse – Across from the Founders Lounge 

• Main Concourse – Behind Section 101, next to First Aid 

• Bailey & Galyen Suite Level – Near the Comerica Northeast Entry by Guest Services 

• Upper Concourse – Section 228 by Guest Services 

Restrooms/Water Fountains: Restrooms and water fountains can be found across all levels of Globe Life Field. For your convenience, both women’s and men’s restrooms have been designed to offer diaper-changing areas. If needed, you can find a family restroom near most restrooms (additional restrooms inside First Aid). For mothers with young infants, we have several private nursing rooms conveniently placed throughout the ballpark.  

Sensory Room & Sensory Bags: Located just inside the Toyota Southwest Entrance, across from Section 113, our Sensory Room provides a safe and quiet area where guests can decompress if they are starting to feel overwhelmed or overstimulated. Guests at Globe Life Field can access the Sensory Room by asking for assistance from any Guest Services Representative who will direct them to the Sensory Room. A dedicated Guest Services Representative will be at the Sensory Room to greet the guests and remain outside the room for assistance. Guests can use the Sensory Room for up to 15 minutes or longer if there is no other guest waiting to use the room. 

Guests can find sensory bags at the Guest Services location on the Main Concourse behind section 101. Sensory bags are cleaned between uses and include noise-canceling headphones, fidget toys, and a feeling thermometer. 

Smoking: No Smoking (including e-cigarettes, vapes, or any other smoking device) is allowed inside the structure of Globe Life Field. 

For additional information, please use Globe Life Field’s A-Z guide linked here. 

Banana Ball Merchandise Tents are located both outside and inside the ballpark. Check out the Plaza Map for merchandise tent locations. 

Merchandise will be available exclusively for the two teams playing in your city.

Our Banana Ball Merchandise Tents are CASHLESS.

Want to show up to your game in style? Check out our online store by clicking here!

Globe Life Field has over 100 concession stands offering a delicious assortment of hot dogs, nachos, pizza, burgers, smoked sausage, barbecue, peanuts, popcorn, soft drinks, ice cream, desserts, and more, including vegan and gluten free options. Yum!

Accessible seats will be sold during the on-sale process. After those seats sell out, fans will have to visit the Guest Services booth at the stadium on game day to request accommodations. Please note, these are requests only, requests and relocations are subject to available inventory. 

ADA parking is available in all general admission Rangers parking lots on a first-come, first-served basis. Please note there is no option to select ADA parking when pre-purchasing online. 

A complimentary shuttle service to and from the parking lots and gates is available for guests with accessibility needs. We request that only the guest with the need and one other member of the party use the shuttle. The ADA shuttle service is available when lots open (generally 30 minutes before gates open) and will continue for approximately 30 minutes following the conclusion of the game. Service will be provided on a first-come, first-served basis. 

Complimentary wheelchair escort service is available to assist guests between the gates and their ticketed seats. When Guests arrive at any entrance to Globe Life Field, they can reach out to any Guest Services Representative or Security Guard to request a wheelchair. Due to limited availability, Guests may not keep the wheelchairs with them during the game. When ready to depart, guests should contact a nearby Guest Services Representative or Security Guard to assist. 

Amplification devices for guests with hearing impairments are available at Guest Services on the Main Concourse behind section 101. An item (ID, Credit Card, Keys, etc.) must be left in exchange for the Assistive Listening Device. 

Service Animals are welcome at Globe Life Field. In keeping with U.S. ADA regulations, disabled guests may use either a dog or a miniature horse that is individually trained to do work or perform tasks for the guest. The work or tasks performed by the service animal must be directly related to the guest’s disability. As such, animals that solely provide emotional support or companionship to a guest will not be permitted inside the ballpark. 

K Club Members, keep your eyes peeled for more information about your K Club Perks for this game. We will post details no later than the day before the game!

We work with each host ballpark to create the best possible experience whenever we can. These perks vary from park to park, as each ballpark provides unique opportunities to enhance the experience for our K Club Members!

Perks may include things like dedicated K Club spaces or digital experiences created just for members. Because every stadium and city is different, a physical K Club space is not guaranteed at every game.

Not a part of the K Club this season? Click here to add your name to the 2027 Interest List for information about joining in the 2027 season!

What It Is: The Banana Ball Backstage experience includes admission PLUS early entry for an exclusive meet and greet experience on the field with our players and cast members! It will also include some fun swag items!

Start Times:

Friday, September 25th: 3:30pm

Saturday, September 26th: 3:30pm

Sunday, September 27th: 11:30am

Check In: On game day, you will need to check in for the Banana Ball Backstage Experience. We recommend you are checked-in at least 30 minutes before your start time. Further information about where to check in will be shared here and emailed to you closer to game day.

*If weather does not permit for the on field experience, we will relocate to a safe and dry area!

“It’s raining where I am coming from – Is the game still on?” – the answer is YES! Keep in mind, the ballpark is in a big and beautiful area. While it may be raining where you are coming from, there is probably sunshine and butterflies in Bananaland.

Even if it’s wet – We always closely monitor the weather, and do everything humanly (and Bananaly) possible in order to play games as they are scheduled.

9 times out of 10, we’re playing ball once the weather clears. 10 times out of 10, we STILL put on a heck of a show!

Best thing you can do is plan to be at the ballpark ready to rock, as we anticipate everything to start on time! Should things change, we will communicate via email as well as post on our social media accounts!